Have questions about our wholesale process? Find the answers you're looking for or contact us below!
How long does shipping take?
Shipping will vary based on the size of your order and the shipping method. Our Elakai team generally processes orders in 1-2 business days, and shipping takes 3-5 business days, depending on your location in the US. LTL shipments will vary depending on the carrier.
What is the minimum order quantity (MOQ)?
Our streamlined wholesale site allows us to process orders of all quantities and varieties. Feel free to pick and choose an assortment of games that fit your customer. We do offer price breaks on large-quantity orders on a case-by-case basis. To learn more, please reach out to our service teamhere.
How are returns handled?
We want to be sure you’re as happy with your Elakai products as we are. If you’re unsatisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused, is still in its original packaging, and meets the remaining eligibility criteria outlined in our return policy. For products purchased from an authorized dealer, their return policy applies—please contact them directly for more information.
Can Elakai add custom branding to products?
We do offer custom branding collaborations. Please reach out to our team here to learn more.
Is there somewhere I can see Elakai products?
Yes! We have a permanent showroom in the iconic AmericasMart in Atlanta, GA. You can find us in Building 2—Showroom 638. We can’t wait to meet you!
Any Other Questions?
If you can't find what you're looking for, you can send us a message by filling out the form below.